Service Design

“The struggle that I see is not so much the VP saying… I\’m going to lose half my people. But the VP saying or thinking… I don\’t know how to lead my people in this new way. I don\’t know how to reward failure.”

I recently had the pleasure of joining my friend Brian Poe on his show \”The Digital Measure Show\” to talk about Service and Experience Design. Check out the links below and take a listen! …

The Digital Measure Show Guest Post! More »