A massive 73% of customers say they will abandon a business if it does not meet their expectations.

I\’ve got two precious words for you that will help your business stay competitive, be profitable, and run smoothly:

Employee engagement.

That\’s right. A company culture based on empowerment will provide fantastic customer service and provide a company with high morale and, ultimately, the healthiest bottom line.

Customer expectations are continually rising, so it has become increasingly important for companies to invest in people who can provide world-class customer service experiences.

Join Jon Lenz and me as we explore what you need to know to build and maintain a culture of empowerment and how that will affect your company\’s bottom line.